Privacy policy

This Privacy Policy explains how TidyLuma (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit tidyluma.com, purchase our products, contact us, or otherwise use our services.

TidyLuma is operated by Putian City Chengxiang District Baoshenjia Trading Co., Ltd.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order and transaction information
  • Payment-related information
  • IP address
  • Browser and device information
  • Website usage and interaction information
  • Customer service communications
  • Marketing and communication preferences

Payment information may be processed directly by third-party payment providers. We generally do not directly store complete credit or debit card numbers.

2. How We Collect Information

We may collect personal information in several ways:

Information you provide directly:
When you place an order, contact customer service, create an account, subscribe to communications, or otherwise provide information through our website.

Information collected automatically:
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

Information from service providers:
We may receive information from companies that help us operate our website, process payments, fulfill orders, provide delivery services, prevent fraud, analyze website activity, or provide other business services.

3. How We Use Personal Information

We may use your personal information to:

  • Process and fulfill orders
  • Process payments and refunds
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Respond to customer service requests
  • Manage returns and exchanges
  • Detect and prevent fraud or unauthorized transactions
  • Maintain and improve our website and services
  • Understand website usage and customer interactions
  • Personalize the shopping experience
  • Send marketing communications where permitted
  • Comply with applicable legal obligations
  • Protect our business, customers, and legal rights

4. Cookies and Similar Technologies

TidyLuma may use cookies and similar technologies to operate our website, remember customer preferences, analyze website performance, improve functionality, and support advertising or marketing activities where permitted.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

  • E-commerce platform providers
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Website hosting and IT providers
  • Analytics providers
  • Marketing and advertising providers
  • Fraud prevention and security providers

We may also disclose information when required by applicable law, legal process, regulatory authorities, or when reasonably necessary to protect our customers, business, or legal rights.

We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” under some privacy laws. Where applicable, we will provide the rights and choices required by law.

6. Third-Party Services and Links

Our website may contain links to third-party websites or use services operated by third parties.

Third-party websites and services have their own privacy practices and policies. We encourage you to review their privacy policies before providing personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Maintain transaction and business records
  • Process returns and refunds
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. International Data Transfers

Because TidyLuma operates an online store and may use service providers located in different countries or regions, personal information may be transferred, processed, or stored outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising, sharing, or sales where applicable

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, please contact us at service@tidyluma.com. We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you receive promotional emails from TidyLuma, you may unsubscribe by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications concerning your orders, payments, shipping, returns, account security, or customer service requests.

12. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or applicable legal requirements.

The latest version of this Privacy Policy will be published on this page. We encourage you to review it periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: service@tidyluma.com
Phone: +86 13071802684

Company Name:
Putian City Chengxiang District Baoshenjia Trading Co., Ltd.

Registered Address:
Room 2504, Unit 1, Building 17, Xingfu Jiayuan, No. 1600, Nanyuan West Road, Xialin Street, Chengxiang District, Putian City, Fujian Province