Terms of service
Welcome to TidyLuma. These Terms of Service (“Terms”) govern your access to and use of tidyluma.com, including all purchases, transactions, products, content, and services offered through the website.
TidyLuma is operated by Putian City Chengxiang District Baoshenjia Trading Co., Ltd. (“TidyLuma,” “Company,” “we,” “us,” or “our”).
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website.
1. Eligibility
By using TidyLuma, you represent that you are legally capable of entering into a binding agreement under applicable law.
You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
2. Products and Services
TidyLuma offers home organization, storage, cleaning, household, and related products through our online store.
We reserve the right to modify our product selection, discontinue products, limit quantities, or update product information at any time, subject to applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices, and other information are accurate.
Actual product appearance or color may vary slightly due to photography, lighting, display settings, or reasonable manufacturing variations.
We reserve the right to correct errors, inaccuracies, or omissions where permitted by law.
4. Prices and Payment
Product prices are displayed on tidyluma.com.
Applicable shipping charges, taxes, discounts, and other costs will be displayed during checkout where required.
Orders are subject to successful payment authorization and verification.
Please review our Payment Policy for additional information.
5. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to reject, limit, or cancel orders for legitimate reasons, including:
- Payment authorization problems
- Suspected fraud or unauthorized transactions
- Product availability issues
- Material pricing or listing errors
- Incorrect customer or shipping information
- Violation of these Terms
If we cancel an order after payment has been collected, an appropriate refund will be issued.
6. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise. Carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control may affect delivery.
Customers are responsible for providing accurate and complete shipping information.
7. Returns and Refunds
Eligible returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests should generally be submitted within 30 days of delivery, subject to the conditions stated in that policy.
Please contact service@tidyluma.com before returning a product.
8. Intellectual Property
Unless otherwise stated, content available on tidyluma.com, including the TidyLuma brand, text, graphics, photographs, product descriptions, website designs, and other materials owned by us or our licensors, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected content without appropriate authorization.
9. Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property or other legal rights;
- To transmit viruses, malware, or malicious code;
- To interfere with website security or operation;
- To attempt unauthorized access to systems or accounts;
- To submit intentionally false or misleading information.
We may restrict or terminate access where these Terms are violated.
10. Third-Party Services
Our website may use third-party payment processors, shipping providers, analytics providers, advertising services, applications, and other service providers.
Third-party services may be governed by their own terms and privacy policies.
11. Privacy
Personal information submitted through our website is handled according to our Privacy Policy.
Please review the Privacy Policy for information about how we collect, use, disclose, and protect personal information.
12. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, CONTENT, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DO NOT GUARANTEE THAT OUR WEBSITE WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES, STATUTORY GUARANTEES, OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TIDYLUMA AND ITS OPERATOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF OUR WEBSITE OR SERVICES.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
14. Governing Law
These Terms, your use of tidyluma.com, your purchases, and any claim or dispute arising out of or relating to our products or services shall, to the extent legally permitted, be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to Georgia's conflict-of-law principles.
Applicable United States federal law shall also apply where relevant.
This governing law provision does not waive or restrict any mandatory consumer protection rights that cannot legally be waived under the laws applicable to a particular customer.
15. Informal Dispute Resolution
Before commencing arbitration or litigation, you and TidyLuma agree to make reasonable, good-faith efforts to resolve any dispute, controversy, or claim arising from or relating to:
- These Terms;
- Your use of tidyluma.com;
- An order or transaction;
- A product purchased from TidyLuma;
- Shipping or delivery;
- A return or refund;
- A payment or charge.
You may initiate informal dispute resolution by contacting:
Please provide your name, order number where applicable, a description of the dispute, and your requested resolution.
Nothing in this provision prevents either party from exercising rights that cannot legally be restricted.
16. Arbitration
Where permitted by applicable law, the parties may mutually agree to resolve an eligible dispute through binding arbitration instead of litigation in court.
Any arbitration shall be conducted in accordance with applicable federal law, applicable Georgia law, and the rules of the arbitration provider mutually agreed upon by the parties.
The parties may agree upon remote or electronic arbitration where appropriate.
Unless a separate legally enforceable agreement requires otherwise, nothing in these Terms automatically prevents a customer from pursuing a claim in an appropriate court, including an eligible small claims court.
Any arbitration provision shall be interpreted and enforced only to the extent permitted by applicable law.
17. Jurisdiction
Subject to applicable arbitration provisions and mandatory consumer protection laws, the parties agree that courts located in the State of Georgia, United States, may exercise jurisdiction over eligible disputes arising out of or relating to these Terms, the website, an order, or our services where such jurisdiction is legally proper.
Nothing in these Terms creates jurisdiction where a court would otherwise lack personal or subject-matter jurisdiction under applicable law.
18. Court and Venue
For any dispute that is not resolved through informal resolution or applicable arbitration, and where Georgia jurisdiction is legally proper, the parties agree that an appropriate state or federal court located in the State of Georgia shall serve as the agreed venue, subject to applicable jurisdictional and venue requirements.
The specific court and venue must have legally proper subject-matter jurisdiction, personal jurisdiction, and venue over the applicable dispute.
Nothing in this provision prevents a consumer from filing a claim in another court, jurisdiction, or venue where applicable law provides a non-waivable right to do so.
19. Small Claims Court
Notwithstanding the arbitration provisions above, either party may pursue an eligible individual claim in an appropriate small claims court where that court has proper jurisdiction and venue.
The applicable court's eligibility requirements and monetary limits will govern.
20. Consumer Protection Rights
Customers located in the United States may have additional rights under federal and state consumer protection laws.
Nothing in these Terms is intended to waive, eliminate, or restrict rights that cannot legally be waived by contract.
Where these Terms conflict with a mandatory consumer protection requirement, the applicable mandatory law will control.
21. Severability
If any provision of these Terms, including any provision concerning governing law, jurisdiction, dispute resolution, court, venue, or arbitration, is determined to be invalid or unenforceable by a competent court or tribunal, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will remain in full force and effect.
22. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices, or applicable laws.
The current version will be published on this page. Changes will apply as permitted by applicable law.
23. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other applicable policies published on tidyluma.com, constitute the applicable agreement concerning your use of our website and services.
24. Contact Information
If you have questions regarding these Terms or wish to contact us regarding a dispute, please contact:
Brand: TidyLuma
Website: tidyluma.com
Email: service@tidyluma.com
Phone: +86 13071802684
Company Name:
Putian City Chengxiang District Baoshenjia Trading Co., Ltd.
Registered Address:
Room 2504, Unit 1, Building 17, Xingfu Jiayuan, No. 1600, Nanyuan West Road, Xialin Street, Chengxiang District, Putian City, Fujian Province
TidyLuma is operated by Putian City Chengxiang District Baoshenjia Trading Co., Ltd.