Return & Refund Policy
Return & Refund Policy
Thank you for shopping at TidyLuma. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally be unused, in the same condition in which you received it, and returned with its original packaging, accessories, and included materials.
To request a return, please contact us at service@tidyluma.com before sending any item back. Please include your order number, the item you wish to return, and the reason for your return.
Please do not return products without contacting us first. Our customer service team will review your request and provide the appropriate return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged or defective, or if you receive an incorrect product, please contact us as soon as possible at service@tidyluma.com.
Please provide:
Your order number
A description of the issue
Clear photos of the product
Photos of the packaging when applicable
After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund where applicable.
Non-Returnable Items
Certain products may not be eligible for return, including:
Items that have been used, altered, or damaged after delivery
Items missing original packaging or essential accessories
Personalized or customized products
Gift cards
Products marked as final sale or non-returnable, where permitted by applicable law
If you are unsure whether your product is eligible for return, please contact us before returning it.
Return Shipping Costs
For standard returns that are not caused by an incorrect, damaged, or defective item, customers may be responsible for return shipping costs.
If the return is due to an error on our part, please contact us before returning the item so we can provide appropriate instructions.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your refund is approved, it will be issued to the original payment method used for your purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you would like to exchange an eligible product, please contact us at service@tidyluma.com.
Our customer service team will provide instructions based on your specific situation and product availability.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request. However, if the order has already entered processing or has been shipped, we may no longer be able to cancel or modify it.
Return Instructions
Before returning any product:
Contact service@tidyluma.com and provide your order details.
Wait for our customer service team to review your request.
Follow the return instructions and use the return address provided by our customer service team.
Where applicable, retain your return shipping receipt and tracking information until your return has been completed.
The registered company address listed below should not automatically be used as a return address. Please contact us for the correct return instructions before sending any package.
Contact Us
If you have questions about a return, refund, exchange, or cancellation, please contact us:
Email: service@tidyluma.com
Phone: +86 13071802684
Company Name:
Putian City Chengxiang District Baoshenjia Trading Co., Ltd.
Registered Address:
Room 2504, Unit 1, Building 17, Xingfu Jiayuan, No. 1600, Nanyuan West Road, Xialin Street, Chengxiang District, Putian City, Fujian Province
U.S. Warehouse & Return Address
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States